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Thank you for choosing Pure Paint!​

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We are committed to providing you with the highest quality products and service.

Please review our Shipping & Returns Policy below, which is compliant with Irish and EU consumer law.

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1. Shipping Policy

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1.1 Paint

• Free Delivery: Free shipping on all paint orders to addresses in Ireland and the United Kingdom.

• Delivery Time: 1–3 working days from order confirmation.

 

1.2 Wallpaper

• Free Delivery on Orders Over €250: Free shipping within Ireland and the United Kingdom for wallpaper orders of €250 or more.

• Standard wallpaper brands: €12.50 flat fee

• Premium wallpaper brands: €25.00 flat fee

• Delivery Time: 1–5 working days from order confirmation.

• Standard brands (flat €12.50 under €250): Morris & Co, Sanderson, Harlequin

• Premium brands (flat €25.00 under €250): Colefax, Mark Alexander, Zoffany, Andrew Martin, Romo, Black Edition, Jane Churchill, 

 

1.3 Shipping to the EU

• We ship both paint and wallpaper throughout the EU.

• To request a shipping quote tailored to your location, please email us at hello@pure-paint.com.

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2. Returns Policy

 

2.1 Paint

• Personalized Items: All paint orders are mixed to your specifications and are therefore non‑refundable, except in the case of a fault.

• Faulty Paint: If the product is defective, contact us within 14 days of delivery at 061 378 363 or hello@pure-paint.com. We will arrange a replacement or refund at no charge.

• Condition for Return: The paint must be undamaged and in its original packaging.

 

2.2 Wallpaper

• Faulty Wallpaper

  • Report any defects within 14 days of delivery by calling 061 378 363 or emailing hello@pure-paint.com.

  • We will provide a replacement or refund at no additional cost, provided the wallpaper is in its original packaging and condition.

• Non‑Faulty Wallpaper

  • You may return unopened and undamaged wallpaper within 14 days of receipt.

  • Restocking Fee: A 30% fee applies to cover handling and inspection.

  • Return Shipping: Customers are responsible for return shipping costs.

 

2.3 Refund Processing

• Refunds are issued within 7–14 working days after we receive and inspect the returned item.

• Please allow an additional 3–5 working days for the refund to appear in your account, depending on your payment provider.

 

3. General Terms

• We adhere to the Irish and EU Consumer Rights Directive, entitling you to a refund or replacement for faulty goods.

• Personalized items (e.g., mixed‑to‑order paint) are exempt from non‑faulty returns.

 

 

4. Contact Us

 

For any questions or assistance, please contact our Customer Service Team:

• Phone: 061 378 363

• Email: hello@pure-paint.com

 

Thank you for shopping with Pure Paint.

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We look forward to helping you bring your design vision to life.

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