FAQ'S

Once your order has been dispatched, you’ll receive a tracking email. Paint usually arrives within 2–4 working days, while wallpaper may take longer depending on the brand.

If your order hasn’t arrived or seems delayed, please contact us within 48 hours of delivery so we can check with the courier and arrange a replacement if needed.

Contact: Customer Services on 00353 61 378362 or hello@pure-paint.com — Monday–Friday, 9 am–5 pm.

Please contact us within 48 hours of delivery so we can check with the courier and arrange a replacement if needed.

Contact: Customer Services on 00353 61 378362 or hello@pure-paint.com — Monday–Friday, 9 am–5 pm.

Please email us at hello@pure-paint.com with clear photos of the damaged item(s) and packaging within 48 hours of delivery. We’ll organise a swift replacement.

Contact: Customer Services on 00353 61 378362 or hello@pure-paint.com — Monday–Friday, 9 am–5 pm.

Paint and Wallpaper orders placed before 10.30 am are usually dispatched the same day.

Otherwise, they leave within 24 hours.

Standard paint delivery takes 2–4 working days.

Wallpaper timings vary depending on the brand— we’ll update you by email.

Contact: Customer Services on 00353 61 378362 or hello@pure-paint.com — Monday–Friday, 9 am–5

Yes. If your paint or wallpaper arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos.

We’ll organise a prompt replacement or refund.

You can find full details in our Returns Policy here.

Contact: Customer Services on 00353 61 378362 or hello@pure-paint.com — Monday–Friday, 9 am–5 pm.

If your delivery is delayed, damaged, or incomplete, please refer to our Returns Policy or contact our team so we can resolve it quickly.

Contact: Customer Services on 00353 61 378362 or hello@pure-paint.com — Monday–Friday, 9 am–5 pm.