Frequently Asked Questions

Delivery

How long will paint delivery take ?


Paint orders will be dispatched the same day if received before 12 noon.

Otherwise within 24 hours of the receipt of order and delivered within four to seven working days from placing your order.

Delivery will normally be via our preferred courier.




Is Covid 19 affecting delivery times ?


Delivery lead-times are not affected.

However if Covid 19 restrictions cause a delay Pure Paint will keep customers informed to any order delays.

If you want to check lead times before placing an order do please email us at hello@pure-paint.com or call us on + 353 61 378362

We thank you for your understanding and apologise for any inconvenience this may cause.




How long will paint charts take to deliver ?


Designer Paint charts are free and will be dispatched the same day if received before 4pm,

Otherwise within 24 hours of the receipt of order and delivered within 2 working days.

Delivery will normally be via An Post.

Order your free designer paint chart

Order Free Designer Paint Chars




How long will paint sample pot / tester paint pots delivery take ?


Tester pot orders will be dispatched the same day if received before 12 noon,

Otherwise within 24 hours of the receipt of order and delivered within four working days from placing your order.

Delivery will normally be via our preferred courier.

Tester paint pots will be dispatched from the paint manfacturer direct to your door.

Shop Eco Friendly Paint Tester Pots

You can order the following designer tester paint pots online. Shop Now

Zoffany tester paint pots

Sanderson tester paint pots

Andrew Martin tester paint pots





Ordering & Returns

Is there a minimum paint order  ?


There is no minimum paint order.




How much will my paint order cost  ?


All Zoffany and Sanderson paint is delivered free of charge by courier direct to your door

There is a small delivery surcharge when ordering Andrew Martin paint,

All paint tester pots enjoy free delivery.

Orders over €30.00 incur a flat fee delivery fee of €12.50




What if the product that I order is out of stock ?


It is very unusual for a paint to be our of stock, as all our paint is made to order, but occasionally there may be a delay if some of the ingredients or pigments are temporarily unavailable.

If any of the Products that you have requested are out of stock, you will be notified within 24 hours excluding Friday pm to Sunday am.




Where does my paint order come from ?


Your paint order will be made to order in the UK, packaged carefully to ensure it arrives in perfect condition, and dispatched direct to your door using our preferred courier, so your order reaches you on time and in perfect condition.

If you order Zoffany paint it will be made to order by Zoffany and dispatched direct to your door.

If you order Sanderson paint it will be made to order by Sanderson and dispatched direct to your door.

If you order Andrew Martin paint it will be made to order by Andrew Martin and dispatched direct to your door.




How do I know that my order has been received ?


Once you have placed your order, you will be sent an order confirmation email that contains your unique order number. This number should be used in reference to any queries or problems that you have. Once you order has been prepared and dispatched you will receive another email confirming dispatch along with a tracking number from our preferred courier.




Which designer paint brands can I order online ?


We are Irish stockist of the following brands Zoffany Paint Sanderson Paint Andrew Martin Paint




Can I Order Designer Paint Online in Ireland ?


Yes, at Pure Paint you can order all your designer paint online as well as colour charts and sample tester paint pots too for our designer paint brands, Zoffany, Sanderson, Andrew Martin.




What if the product is faulty, what is Pure Paint returns policy ?


If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge. If a product is faulty, please notify us by email at: hello@pure-paint.com or phone + 353 61 378362 for assistance. Please note that our paints are mixed specially to order.




Can I return a non-faulty paint products ?


If you are not completely satisfied with your Pure Paint product you may return the following brands at your cost in the same condition as despatched within 14 working days : Zoffany, Sanderson, Andrew Martin

In addition, up to 28 days after purchase goods may be returned provided that they are in the same condition as stated above together with the sales invoice for a refund subject to a 20% re-stocking charge. This does not affect your statutory rights.





Paint Colours & Advice

Are the colours on my screen accurate ?


Screens cannot represent all paint colours accurately or consistently. We recommend you order a free colour card or buy test pots before you make your final choice.




Are there any other recommendations you would make regarding Designer paint ?


We strongly recommend ordering a sample pot to test the colour before you place a large order. Make sure you are aware of the differences between finishes and whether the product is suitable for use in the area you intend to use it, e.g. water based emulsion is not usually recommended for wood work or exterior use




Can I get advice on paint colours and finishes  ?


Check Out Inspiration For Designer Paint Schemes

Pure Paint are happy to offer free expert advice to help you to choose paint colours and finishes, we have an in house colour expert / consultant with years of experience working with premium designer paint brands. You can call us on + 353 61 378362 or email hello@pure-paint.com

We suggest that you have as much information as possible, or better still some photos of the area you need help with. We have many years of experience working with Designer paint so we can make choosing the perfect paint scheme easier.





Contact

What if I have a complaint ?


Pure Paint are customer service focused, we strive to deliver the highest standard in customer service. If you are unhappy with any element of the service you received please let us know. You can email us at hellpo@pure-paint.com or contact us by phone on + 353 61 378362 All complaints will be dealt with in the strictest confidence.




Can I give feedback ?


Yes, We welcome all types of feedback, positive or negative, so we can learn and grow as a Company and deliver the highest quality customer service. Simply send an email to hello@pure-paint.com or leave a Google review or both.




I still have some questions about Pure Paint, who do I contact ?


If your questions cannot be answered by the above Faq’s, then simply send an email to hello@pure-paint.com or phone us on + 353 61 378362 and we will rely either by email or by phone, which ever you prefer.





Who is Pure Paint

Who is Pure Paint ?


Pure Paint is an ecommerce specialist headquarter in Limerick, Ireland, trading exclusively online, delivering direct to your door some of the finest eco friendly designer paint brands to ensure only the latest and most innovative eco-friendly Low VOC odourless paint products are available through our secure and easy-to-use website.





Paint Finishes

Is Zoffany Paint Water Based ?


All Zoffany paint is water based. Zoffany manfacture three paint finishes. Zoffany Elite Emulsion is a water based, washable stain resistant emulsion paint especially designed for high traffic interiors. It is ideal for children's rooms, kitchens, halls, bathrooms, mudrooms and high traffic areas and can be used on interior walls, ceilings, and woodwork. Zoffany True Matt Emulsion is a water based dead flat emulsion, environmentally friendly, blending irresistible looks with a wipeable, yet exceptionally chalky finish. Suitable for interior walls and ceilings Zoffany Acrylic Eggshell is a premium quality, eco friendly water-based, lowsheen finish formulated for interior use on walls, ceilings, wood and metal work. Acrylic eggshell is a low odour, quick drying finish resistant to condensation and yellowing, making it ideal for use in kitchens, bathrooms, hallways and conservatories. Zoffany acrylic eggshell is suitable for exterior use on woodwork such as doors and window framesSuitable for interior walls, woodwork, iron work and exterior woodwork




Is Zoffany Paint Washable ?


Zoffany elite emulsion is washable stain resistant emulsion paint especially designed for high traffic interiors. It is ideal for children's rooms, kitchens, halls, bathrooms, mudrooms and high traffic areas.




Does Zoffany make exterior paint ?


Yes, Zoffany Acrylic Eggshell is a water based Eco freindly hardwearing paint finish which is suitalbe for both interior and exterior woodwork such as window frames and doors.